Home > Customer Experience > How to Deliver Patient-Centered Care: Learn from Service Industries

How to Deliver Patient-Centered Care: Learn from Service Industries

According the to the HBR, over the past decade, patient-centered care has become a mantra for high-quality health care. Policymakers, researchers, physician-leaders, and patients have all cited the need for care to be tailored to patients’ unique needs and preferences. And there is solid evidence that patient-centered care can help improve care quality and reduce costs. However, in the rush to become more patient-centered, the health care system has misplaced its focus.

More here: How to Deliver Patient-Centered Care: Learn from Service Industries – Brian Powers, Amol S. Navathe, and Sachin H. Jain – Harvard Business Review.

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  1. April 30, 2013 at 12:30 am

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  2. June 6, 2013 at 11:37 am

    fantastic post, very informative. I ponder why the other experts
    of this sector don’t notice this. You should continue your writing. I am sure, you’ve a huge readers’ base already!

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