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Posts Tagged ‘Business technology’

What is CoIT and why is it important to the nonprofit C-Suite?

IT budgets are down 5%, yet tech spending is up 18 to 20%. Why? Consumerization of IT (CoIT) enables the business side to take charge of technology decisions. With business seeking solutions that are simple, scalable, and sexy, line of business leaders who make technology decisions also must consider safety, security, and sustainability of those technology decisions.

CoIT and the new C-suite looks into the policies, technologies, and collaboration frameworks required to support the speed of business and the scalability of IT. LEAN and agile process methodologies are talking hold. It is essentially a fasten your seat belt time for nonprofit executives.

As technology democratizes across the organization, how will your nonprofit prepare for a world where consumer technologies may be more powerful than those in the enterprise? How will you harness the innovation without suffering from an external disruptive force? Join Business Technology Partner as we take the journey in consumerization and the impact on the new nonprofit C-suite.

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Is hope a good strategy?

September 28, 2012 Leave a comment

Is hope a good strategy? For many of us in business, it seems to be on some days. We can break out of that vicious cycle though. With business technology, we can bring clarity to the business goal and help with a workforce computing strategy that enables the business goal.When thinking of the workforce computing strategy, some questions to answer are:

  • What is the measurable business goal?
  • What capabilities are needed to reach the goal?
  • What strategies is the business focused on?
  • What culture is our business creating?
  • What people, processes and information is needed?
  • What are the current gaps that exist with our employee computing environment?

David Johnson at Forrester Research has just published Forrester’s Workforce Computing Strategic Plan research. He  has some great insights.

How strange it seems then, that thousands of IT projects begin every day, but more than one third of them crash enroute. Why? I would argue that it’s because there is seldom a clear destination in mind, a rational plan to get there, nor a viable system approach in place to execute the plan. Most of the time, the destination and the means to get there are only vague estimates, and the elements of the strategy are rooted in hope.

via What Is A Workforce Computing Strategic Plan…And Why Do You Need One? | Forrester Blogs.

What is the single most important business technology trend?

September 10, 2012 Leave a comment

What is the single most important business technology trend? I think it is fair to say we have entered the age of the customer. Customers have amazing choices (and technology) at their fingertips. From a competitive point of view it can be disruptive. It can mean the difference between thriving economically or failing.

In an age where customers are so empowered by easy access to information, they are taking control of processes companies are used to controlling. Hard wired strategic plans are going out the window as we are forced to become more flexible and nimble. So some things to think about:

  • Are we customer obsessed?
  • Can we master the customer data flow when existing data integration projects have failed?
  • Will we provide new services quickly based on emerging customer needs?
  • Are we on the “technology side” ready to partner with business teams to remove complexity and create lean, nimble solutions?

Hard questions but our customers expect no less since they have so many choices.

Is our strategic plan called “doing things”?

September 10, 2012 2 comments

I don’t think I would advocate not having a strategic plan but they probably could be simpler than we make most of them. Regardless of what you call it, the focus should be on getting something done, on doing things. The focus should be execution.

In the world of business technology, speed is huge. Executing is huge. Results reign supreme. Experiments are the norm. We ought to obsess about the customer and sweat the details about executing what helps them. We should keep moving and never stop thinking of what the customer experience is like. No stone should be left unturned in our pursuit of amazing customer service. It is in fact the small courtesies that great an emotional connection to our products and services. Is every contact with us memorable? Did we add value?

Are we doing it? Are we getting it done today?

“We have a strategic plan. It’s called ‘doing things.’ ” —Herb Kelleher, Southwest Airlines CEO and Founder

What kind of business technology scorecard do you use?

July 1, 2012 2 comments

I have been working with Nigel Fenwick at Forrester Research to transform my Business Technology focus. He suggest to me that I use a new framework for our balanced scorecard. It made sense so I have transformed our senior management performance standards for this fiscal year.

I highly recommend the approach Nigel is advocating for in his blog. He has some great visuals in it as well.

It’s time to re-think the report card used by CIOs to report on BT performance – tomorrow’s BT CIOs must look beyond the traditional IT Balanced Scorecard (BSC).

I realize this is sacred ground for many people in IT (and some of my colleagues here at Forrester), so let me explain myself before I receive a barrage of complaints. The philosophy behind Business Technology (BT) recognizes technology as integral to every facet of every organization – as such, IT is very much an integral part of the business; we can no longer talk about “business” and “IT” as if referring to two distinct things. I’m suggesting that in the age of BT, we need a new scorecard that better reflects the impact of BT on the business.

via Does BT Need A New Report Card? | Forrester Blogs.

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