Posts Tagged ‘Marketing and Advertising’

Are you saying pretty please?

Dan Zarrella is a great thinker on social media. He mines massive amounts of data and bases his recommendations on hard science. This is relatively rare yet needed in the field of social media marketing, and so he’s well worth following.

He recently analyzed 2.7 million tweets and concluded the following that people retweet when they are asked nicely as part of the original tweet. Conclusion? If you have something you want people to spread, ask them – with a pretty please.

Retweets per follower

How Nonprofit Leaders Make Time for Social Media: Get Started With Small Steps

April 17, 2013 3 comments

As a nonprofit leader, the best way to get started on social media is to make the commitment to make the time – like anything new whether it be a new exercise regiment or a diet and especially for learning a new tool, habit, or skill.

Pick something small and an easy win and repeat for 3 weeks. Maybe you want to get started with Twitter – start by summarizing an article you have read and want to share. Don’t say you have #notimetotweet.

Just do it.

5 Social Media Marketing Tips for Nonprofits

April 10, 2013 15 comments

According to David Bakke, a contributor for Money Crashers, there are a number of ways you can market your nonprofit, one method you shouldn’t ignore is using social media. Social media marketing allows you to reach a worldwide audience, and is very cost-effective. However, there are several “do’s” and “don’ts” you must keep in mind.

More here: 5 Social Media Marketing Tips for Nonprofits | GuideStar Blog.

Who is responsible for your nonprofit Digital Community Building?

When it comes to building community and increasing brand awareness, some organizations hire communications, marketing, and engagement staff to handle these activities. And that makes sense — someone needs to be charged with keeping a close eye on the organization’s community growth.

Jamie Millard and Lori L. Jacobwith also suggest that building awareness for your important work in an increasingly cluttered space can’t be the responsibility of just one person or even a department. When an organization embraces the culture of creating and empowering all staff to become “brand ambassadors,” authentic and exponential growth starts to happen.

More here: Ctrl+Alt+Delete: Rebooting Your Digital Community Building | NTEN.

What is the danger of starting at the top?

January 20, 2013 2 comments

It is so easy to fall into this trap. As a buyer of technology, I can’t tell you how many times people thought if they just got to me they would get the sale. Even worse was when they actually thought they were going to talk to the CEO. Seth has nailed this one.

When making a b2b sale, the instinct is always to get into the CEO’s office. If you can just get her to hear your pitch, to understand the value, to see why she should buy from or lease from or partner with or even buy you… that’s the holy grail.

What do you think happens after that mythical meeting?

She asks her team.

And when the team is in the dark, you’ve not only blown your best shot, but you never get another chance at it.

The alternative is to start in the middle. It takes longer, it comes with less high-stakes tension and doesn’t promise instant relief. But it is better than any alternative.

Starting in the middle doesn’t mean you’re rushing around trying to close any sale with any bureaucrat stupid enough to take a meeting with you (or that you’re stupid enough to go to, thinking that a sale is going to happen.)

No, starting in the middle is more marketing than sales. It’s about storytelling and connection and substance. It’s about imagery and totems and credentials and the ability to understand and then solve the real problems your prospects and customers have every day. It’s this soft tissue that explains why big companies have so many more enterprise sales than you do.

You don’t get this reputation as an incidental byproduct of showing up. It is created with intention and it’s earned.

via Seth’s Blog: The danger of starting at the top.

Customer experience trend: The rise of text analytics

January 17, 2013 Leave a comment

Companies are learning that some of the richest insights from customers come from unstructured content like comments on surveys, calls into the contact center, social media conversations, and chat sessions with agents. Companies will shift more of their focus towards collecting and analyzing these types of feedback. Tidbit: Nearly three-quarters of large companies with Voice of Customer programs are using or considering text analytics.

There are also a lot of great solutions out there. It seems relatively cost effective to begin experimenting right now. You can select a tool to analyze comments captured in call center conversations and see the trends on a real time basis. It probably could be up and running withing 6 to 8 weeks.

Do you need a multi-channel messaging strategy?

November 10, 2012 Leave a comment

This is a very good blog on how disruptive social media has become for a business focus on the Customer. If you haven’t been convinced yet, this blog is for you.  The world has changed. Consumers have changed. We have to change to meet the needs and expectations of our customers. Are you ready?

Illustration of Facebook mobile interface

Social media and smartphones are disrupting the established patterns and practices for B2C interactions. To be successful, businesses have to engage with customers through their preferred channels, whether that be mobile, IM or social networks.

The link between technology and consumers is, however, a two-way street. Take, for example, Facebook notifications (the auto-generated email or text alerts you get when someone posts you on your wall or comments on a photo). These alerts constitute B2C dialogue, though they operate under the guise of a C2C interaction.

The initial attraction of social networks like Facebook and other pioneers in the space was bringing groups of people of shared interest together on the web. Adding a messaging capability to the basic web presence extends the social experience beyond the website. Without notifications, you’d have to go online to Facebook to hangout with your friends. With notifications, your friends — and the Facebook brand — come and check in with you throughout the day via your inbox.

This kind of messaging lets businesses participate in, inform, and add value to the social interaction (wall post/sharing) without ever forcing users back to the site.

Why Businesses Must Adopt a Multi-Channel Messaging Strategy

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