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Posts Tagged ‘nonprofit’

The Wilson Nonprofit Report for Thursday, June 6, 2013

Are you ready for a new generation of constituents? Nonprofit leaders, meet the Millennials. Millennials, met XYZ nonprofit. Oops, there is a gap here. Most nonprofit leaders aren’t a part of Generation Y (also known as Millennials). Generation Y is considered to be individuals born in the early 1980s to 2000s. They come after Generation X. Millennials represent an important emerging group of potential constituents as they are also sometimes referred to as “echo boomers”. This refers to their size relative to the large group of Baby Boomers. In the US, birth rates peaked in 1990. It is helpful to know that Millennials have distinctly different behaviors, values and attitudes from previous generations as a response to the technological and economic implications of the internet. More

Do you have a talented user experience team at your nonprofit? There is a revolution going on with constituents. The relationship they may have had with your mission and brand in the past has probably already changed. New technology (from a constituent point of view) promises a new era of engagement, two way conversations, shared experiences and community. The relationship you want to have with your constituents through these new devices and platforms and the true state are not one and the same. In fact, it may be one sided and skewed towards you and not your constituents. More

Cool Friend: Debra McKnight: Recently I caught up with my cool friend Debra McKnight who agreed to be interviewed for my cool friend series. I’ve known Deb for over 10 years. She is currently serving as Director of Affiliate Technology Services for the American Heart Association. I consider her a great friend and truly value her insights.

So Deb, what single project would you consider the most significant accomplishment in your career so far? More

 Guest Blog: Deborah Kerr – Nonprofit Talent Management: Employee costs generally make up more than 50 percent of a nonprofit’s budget so nonprofit talent management is critical to the health of every nonprofit’s “bottom line”.  This will be highlighted as the economy continues to grow and nonprofits face two major workforce trends:  the need to add staff to meet demand and the reality of losing experienced staff to retirement or “better” jobs.

Adding nonprofit staff has been a trend for the last three years.  Nonprofit HR Solutions’ 2013 survey of 588 nonprofits found that 40 percent added new staff in 2012 and 44 percent plan to create more new positions this year.  Turnover is expected to remain at 17 percent in 2013, the same as 2012, but voluntary turnover and retirement now account for 11 percent of total turnover.  This may grow as the economy’s recovery leads to more job options for good employees.

After hiring, retention of good employees is key to sustainability, but in the Nonprofit HR Solution study 90 percent of respondents reported they have no retention strategy even though they see it as a challenge.  Losing good employees is expensive.  Writing for http://www.philanthropy.com, Raymund Flandez found the average tenure of a fundraiser is only 16 months and the direct and indirect costs of replacing that fundraiser add up to a staggering $127,650!   For other employees hiring costs range from 25 percent to over 100 percent depending on the job and responsibilities.

Here are strategies that work to improve hiring decisions, reduce voluntary turnover, and improve workforce retention. More

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The Wilson Nonprofit Report for April 29

Uncharitable: How businesses co-opt nonprofits and undermine their potential Well, this critique is blistering. Since I did publish the Ted Talk from Dan Pallotta, fairness would dictate promoting those who don’t agree.  More

As a nonprofit executive, what should you know about WebRTC? Imagine holding video conferences with your volunteers across any device. That is bold and a game changer. More

Is your nonprofit ready to join the lean start up movement? Are you starting a new program and want to use the lean start up process. Be prepared for lean’s consequences. Your nonprofit business model eventually leads to a set of implicit rules, norms, and metrics that govern its operation. Following the lean start-up methodology can require making rapid decisions about funding a particular venture; quickly killing ideas that hit too many roadblocks; or launching an idea before it has gone through the typical quality control process.  More

Johns Hopkins Infographic: What makes nonprofits special? Johns Hopkins University released a study in December of 2012 that surveyed the core values that distinguish nonprofits, entitled “What Do Nonprofits Stand For? Renewing the nonprofit value commitment.” Now, Johns Hopkins has released an infographic featuring those seven key values the surveyors viewed as making nonprofits stand out:

  • Productive
  • Effective
  • Enriching
  • Empowering
  • Responsive
  • Reliable
  • Caring

The infographic is shown here:

Some mistakes to avoid in online fundraising campaigns An online fundraiser is an effective way to obtain money your charity needs to grow and thrive. Online fundraisers are more than just putting a big “donate now” button on your website and mentioning it a few times. Online fundraisers take work, and like everything else planning. Here are some mistakes you should avoid when running an online fundraising campaign.  More

The Wilson Nonprofit Report for February 26

February 26, 2013 Leave a comment

Interested in a Voice of the Constituent Program? First build executive support. Those who have gone through the process all say it is critical.  It is also consistent with research showing that executive support builds a foundation for VoC success. More

If it’s good enough for Bob: Tom Peters is one of my favorite authors and speakers. If you ever have the opportunity, go see him. He has a friend, Bob Stone. Great quote from Bob: “Some people look for things that went wrong and try to fix them. I look for things that went right, and try to build off them.” Tom’s point in this article is that there is great peril to a “systems first” approach to Big Change, arguing that systems are of the utmost importance, but mostly fail, or fail to reach their full potential by a country mile, because the organization’s “culture” does not support them. You can also download for free his research on this.  More

How reliable is your constituent data? Customer data that’s streaming in from numerous sources – social, mobile, email, chat, CRM, recorded contact center interactions, etc. – are providing nonprofits with a wealth of information about their constituents that can be used to fine-tune their experiences and develop highly-personalized offers and messaging. Yet despite all the buzz about the promise that Big Data holds, organizational leaders and front-line employees continue to be hindered by dirty constituent data that can hamper decision-making and potentially damage relationships. More

Do consumers love to hate nonprofits? We all have this suspicion, as nonprofits, that we can be difficult to work with. We know it’s true. This is a thought provoking article and why that is true. A true 12 step program starts with “Hi, I’m Michael and I work for a nonprofit. J  More

Have you discovered Lollly Dascal? Lolly has an excellent blog. Some consultants parachute into an organization, like special forces, and take command of the situation. Lolly understands that in order to achieve lasting results, people must buy in to a vision, acquire the knowledge and skills to succeed, and be empowered to make the required changes. She understands that knowledge transfer from a consultant requires a careful balance between theory, real-world experience, and practical advice. Furthermore, leaders achieve greatness by cultivating trust and earning respect. These principles form the foundation of Lead from Within.

Her latest blog is on Leading Change Change is constant. But change is difficult. So what happens when an organizational change is handed down from the top and the people of the organization are not involved? Do you have a group of people who are accepting…or angry? Do you have a group of people who are focused…or frustrated? Do you have a group of people who are committed…or complaining? More

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No mobile — no future | Inspiring Generosity

November 8, 2012 Leave a comment

Everything we do must begin with the mobile experience. It is that clear? Without that, from a business perspective, we have no future.

While Apple has not listened to my complaints ...

Now that is something to think about. Are we ready?

Much has been made about the necessity of developing a mobile web strategy. Mobile now comprises 10% of global web traffic. This year’s Millennial Impact Report shows how important mobile has become for U.S. nonprofits. Without a mobile strategy, nonprofits have no online future. Why? Because millennials use their smartphone like a computer, reading e-newsletters, emailing people, and engaging in social media.

via No Mobile, No Future | Inspiring Generosity.

What are the new rules of engagement for nonprofits?

September 25, 2012 Leave a comment

Peppers and Rogers have some great thoughts on how non-profits can create and sustain superior customer experiences.

Nonprofits that have any degree of success in creating a unique and memorable experience for the constituent base they engage have spent time, energy, and money implementing the right technologies and understanding the right processes that pay significant dividends at the end of the day.

Check out the article: Customer Engagement | New Rules of Engagement for Nonprofits

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